/* ── Consola de agentes ──────────────────────────────────────────────────── */
body.app { display: flex; height: 100vh; overflow: hidden; }

/* Riel de navegación */
.rail { width: 60px; flex: none; background: var(--navy); display: flex; flex-direction: column;
        align-items: center; padding: 12px 0; gap: 4px; }
.rail .logo { width: 36px; height: 36px; border-radius: 9px; margin-bottom: 14px; display: block; }
.rail a { width: 42px; height: 42px; border-radius: 8px; display: grid; place-items: center;
          color: var(--navy-text); position: relative; }
.rail a:hover { background: var(--navy-2); color: #fff; text-decoration: none; }
.rail a.on { background: var(--brand); color: #fff; }
.rail a .ic { width: 20px; height: 20px; }
.rail .badge { position: absolute; top: 6px; right: 5px; min-width: 16px; height: 16px; padding: 0 4px;
               border-radius: 8px; background: #e5484d; color: #fff; font-size: 10px; font-weight: 700;
               display: grid; place-items: center; border: 2px solid var(--navy); }
.rail .bottom { margin-top: auto; display: flex; flex-direction: column; align-items: center; gap: 10px; }

/* Panel de vistas */
.views { width: 236px; flex: none; background: var(--surface); border-right: 1px solid var(--border);
         display: flex; flex-direction: column; overflow-y: auto; }
.views-head { height: 56px; display: flex; align-items: center; justify-content: space-between;
              padding: 0 14px 0 18px; border-bottom: 1px solid var(--border); }
.views-head h2 { margin: 0; font-size: 15px; font-weight: 700; }
.views-group { padding: 12px 8px 4px; }
.views-group h3 { margin: 0 10px 6px; font-size: 11px; font-weight: 600; text-transform: uppercase;
                  letter-spacing: .06em; color: var(--text-3); }
.view { display: flex; align-items: center; gap: 9px; height: 32px; padding: 0 10px; border-radius: 6px;
        color: var(--text); font-weight: 500; }
.view:hover { background: #f0f3f7; text-decoration: none; }
.view .ic { color: var(--text-3); }
.view .n { margin-left: auto; font-size: 12px; font-weight: 600; color: var(--text-2); font-variant-numeric: tabular-nums; }
.view.on { background: var(--brand-50); color: var(--brand-700); }
.view.on .ic, .view.on .n { color: var(--brand); }
.view .n.hot { min-width: 22px; height: 18px; padding: 0 6px; border-radius: 9px; background: var(--danger);
               color: #fff; display: grid; place-items: center; font-size: 11px; }
.view .n.warn { color: var(--warn); }

/* Zona principal */
.main { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.topbar { height: 56px; flex: none; background: var(--surface); border-bottom: 1px solid var(--border);
          display: flex; align-items: center; gap: 12px; padding: 0 18px; }
.search { position: relative; width: 420px; }
.search .ic { position: absolute; left: 10px; top: 8px; color: var(--text-3); }
.search .input { padding-left: 32px; background: var(--surface-2); }
.search kbd { position: absolute; right: 8px; top: 7px; }
kbd { font: 600 10.5px var(--font); color: var(--text-3); border: 1px solid var(--border-2);
      border-bottom-width: 2px; border-radius: 4px; padding: 1px 5px; background: #fff; }
.topbar .spacer { flex: 1; }
.bell { position: relative; }
.bell::after { content: ""; position: absolute; top: 7px; right: 8px; width: 7px; height: 7px; border-radius: 50%;
               background: #e5484d; border: 2px solid #fff; }
.me { display: flex; align-items: center; gap: 8px; padding-left: 6px; }
.me b { font-weight: 600; } .me small { display: block; color: var(--text-3); font-size: 11px; }

/* Cabecera de la lista */
.list-head { padding: 16px 22px 10px; background: var(--surface); border-bottom: 1px solid var(--border); }
.list-title { display: flex; align-items: baseline; gap: 10px; margin-bottom: 12px; }
.list-title h1 { margin: 0; font-size: 19px; font-weight: 700; letter-spacing: -.01em; }
.list-title span { color: var(--text-2); }
.filters { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.fbtn { height: 28px; padding: 0 10px; border: 1px dashed var(--border-2); border-radius: 6px; background: #fff;
        display: inline-flex; align-items: center; gap: 6px; color: var(--text-2); font: 500 12.5px var(--font); }
.fbtn.set { border-style: solid; border-color: var(--brand-200); background: var(--brand-50); color: var(--brand-700); }
.fbtn b { font-weight: 600; }
.filters .right { margin-left: auto; display: flex; gap: 6px; align-items: center; color: var(--text-2); }

/* Barra de acciones masivas */
.bulk { display: flex; align-items: center; gap: 6px; padding: 8px 22px; background: var(--brand-50);
        border-bottom: 1px solid var(--brand-100); color: var(--brand-700); font-weight: 600; }
.bulk .btn { height: 28px; font-size: 12.5px; }

/* Tabla de avisos */
.tablewrap { flex: 1; overflow: auto; background: var(--surface); }
table.tk { width: 100%; border-collapse: collapse; table-layout: fixed; }
table.tk th { position: sticky; top: 0; z-index: 1; background: var(--surface-2); height: 34px; text-align: left;
              font-size: 11.5px; font-weight: 600; color: var(--text-2); padding: 0 10px; border-bottom: 1px solid var(--border); white-space: nowrap; }
table.tk th .ic { width: 12px; height: 12px; }
table.tk td { height: 54px; padding: 0 10px; border-bottom: 1px solid #edf0f4; vertical-align: middle; }
table.tk tr:hover td { background: #f8fafd; }
table.tk tr.sel td { background: #f2f7ff; }
table.tk tr.unread .asunto b { font-weight: 700; }
.asunto { display: flex; flex-direction: column; min-width: 0; }
.asunto .l1 { display: flex; align-items: center; gap: 8px; min-width: 0; }
.asunto .id { font-size: 11.5px; font-weight: 600; color: var(--text-3); font-variant-numeric: tabular-nums; white-space: nowrap; flex: none; }
.asunto b { font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.asunto .l2 { color: var(--text-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; font-size: 12.5px; }
.loc { display: flex; flex-direction: column; min-width: 0; }
.loc b { font-weight: 500; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.loc .l2 { display: flex; gap: 6px; align-items: center; margin-top: 2px; }
.canal { color: var(--text-2); display: inline-flex; gap: 6px; align-items: center; font-size: 12px; }
.tec { display: flex; align-items: center; gap: 7px; white-space: nowrap; }
.tec.none { color: var(--text-3); }
.when { color: var(--text-2); font-size: 12px; white-space: nowrap; }

.list-foot { height: 40px; flex: none; display: flex; align-items: center; justify-content: space-between;
             padding: 0 22px; background: var(--surface); border-top: 1px solid var(--border); color: var(--text-2); font-size: 12px; }

/* ── Vista de aviso ───────────────────────────────────────────────────── */
.tabs { height: 40px; flex: none; background: #eef1f5; border-bottom: 1px solid var(--border);
        display: flex; align-items: flex-end; gap: 2px; padding: 0 10px; }
.tab { height: 32px; display: flex; align-items: center; gap: 8px; padding: 0 12px; border-radius: 7px 7px 0 0;
       color: var(--text-2); font-weight: 500; max-width: 260px; }
.tab span { white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.tab.on { background: var(--surface); color: var(--text); border: 1px solid var(--border); border-bottom-color: var(--surface); margin-bottom: -1px; }
.tab .ic-sm { color: var(--text-3); }

.tk-wrap { flex: 1; min-height: 0; display: flex; }
.tk-center { flex: 1; min-width: 0; display: flex; flex-direction: column; background: var(--bg); }
.tk-head { background: var(--surface); border-bottom: 1px solid var(--border); padding: 14px 22px 12px; }
.tk-head .crumbs { display: flex; align-items: center; gap: 8px; color: var(--text-3); font-size: 12px; margin-bottom: 6px; }
.tk-head .row { display: flex; align-items: center; gap: 10px; }
.tk-head h1 { margin: 0; font-size: 19px; font-weight: 700; letter-spacing: -.01em; }
.tk-head .acts { margin-left: auto; display: flex; gap: 6px; }
.tk-head .meta { display: flex; gap: 14px; margin-top: 8px; color: var(--text-2); font-size: 12px; align-items: center; }
.tk-head .meta span { display: inline-flex; align-items: center; gap: 5px; }

.collide { display: flex; align-items: center; gap: 8px; padding: 7px 22px; background: #fff8e6;
           border-bottom: 1px solid #f1e2b6; color: #7a5500; font-size: 12.5px; }

.timeline { flex: 1; overflow-y: auto; padding: 18px 22px 8px; }
.ev-sys { display: flex; align-items: center; gap: 8px; color: var(--text-3); font-size: 12px; margin: 4px 0 14px 42px; }
.ev-sys .ic { width: 13px; height: 13px; }
.ev-sys b { color: var(--text-2); font-weight: 600; }
.msg { display: flex; gap: 12px; margin-bottom: 14px; }
.msg .body { flex: 1; min-width: 0; background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius-lg); box-shadow: var(--shadow-1); }
.msg .mh { display: flex; align-items: center; gap: 8px; padding: 10px 14px 0; }
.msg .mh b { font-weight: 600; }
.msg .mh .via { color: var(--text-3); font-size: 12px; display: inline-flex; align-items: center; gap: 4px; }
.msg .mh time { margin-left: auto; color: var(--text-3); font-size: 12px; }
.msg .mb { padding: 6px 14px 12px; font-size: 13.5px; line-height: 1.55; }
.msg .mb p { margin: 0 0 8px; } .msg .mb p:last-child { margin: 0; }
.msg.agent .body { background: #f6f9fe; border-color: #d6e4f8; }
.msg.note .body { background: var(--note-bg); border-color: var(--note-border); }
.msg.note .mh .tagn { display: inline-flex; align-items: center; gap: 4px; color: var(--note); font-size: 11.5px; font-weight: 600; }
.att { display: flex; gap: 8px; padding: 0 14px 12px; }
.att a { display: flex; align-items: center; gap: 8px; padding: 6px 10px 6px 6px; border: 1px solid var(--border);
         border-radius: 7px; background: #fff; color: var(--text); font-size: 12px; }
.att .thumb { width: 34px; height: 34px; border-radius: 5px; background: linear-gradient(135deg,#d7dde6,#eef1f5); display: grid; place-items: center; color: var(--text-3); }
.att small { display: block; color: var(--text-3); font-size: 11px; }
.delivery { padding: 0 14px 10px; color: var(--text-3); font-size: 11.5px; display: flex; align-items: center; gap: 5px; }

/* Editor */
.composer { margin: 0 22px 16px; background: var(--surface); border: 1px solid var(--border-2); border-radius: var(--radius-lg); box-shadow: var(--shadow-2); }
.ctabs { display: flex; gap: 2px; padding: 6px 8px 0; border-bottom: 1px solid var(--border); }
.ctab { height: 32px; padding: 0 12px; display: inline-flex; align-items: center; gap: 6px; font-weight: 600;
        color: var(--text-2); border-bottom: 2px solid transparent; margin-bottom: -1px; }
.ctab.on { color: var(--brand); border-color: var(--brand); }
.ctab.note { }
.cto { display: flex; align-items: center; gap: 6px; padding: 8px 14px 0; color: var(--text-2); font-size: 12.5px; }
.cto .chip { background: #eef1f5; }
.ctext { min-height: 74px; padding: 8px 14px; color: var(--text-3); font-size: 13.5px; }
.cbar { display: flex; align-items: center; gap: 2px; padding: 6px 8px 8px 8px; border-top: 1px solid #eef1f4; }
.cbar .btn-ghost { height: 30px; width: 30px; padding: 0; justify-content: center; }
.cbar .txtbtn { width: auto; padding: 0 8px; font-size: 12.5px; }
.cbar .right { margin-left: auto; display: flex; gap: 8px; align-items: center; }

/* Panel derecho */
.side { width: 328px; flex: none; background: var(--surface); border-left: 1px solid var(--border); overflow-y: auto; }
.sect { padding: 14px 18px; border-bottom: 1px solid var(--border); }
.sect h4 { margin: 0 0 10px; font-size: 11px; font-weight: 700; color: var(--text-3); text-transform: uppercase; letter-spacing: .06em;
           display: flex; align-items: center; justify-content: space-between; }
.sect h4 a { text-transform: none; letter-spacing: 0; font-weight: 600; font-size: 12px; }
.prop { display: grid; grid-template-columns: 86px 1fr; align-items: center; gap: 8px; margin-bottom: 8px; }
.prop label { color: var(--text-2); font-size: 12.5px; }
.prop .select { height: 30px; font-size: 12.5px; }
.prop .val { display: flex; gap: 5px; flex-wrap: wrap; align-items: center; }
.slarow { margin-bottom: 10px; }
.slarow .top { display: flex; justify-content: space-between; align-items: center; font-size: 12.5px; margin-bottom: 5px; }
.bar { height: 6px; border-radius: 3px; background: #edf0f4; overflow: hidden; }
.bar i { display: block; height: 100%; border-radius: 3px; }
.cust h5 { margin: 0; font-size: 14px; font-weight: 700; }
.cust .grp { color: var(--text-2); font-size: 12px; margin: 2px 0 8px; display: flex; gap: 6px; align-items: center; }
.cust .ln { display: flex; gap: 8px; align-items: flex-start; color: var(--text-2); font-size: 12.5px; margin-bottom: 6px; }
.cust .ln .ic { margin-top: 1px; color: var(--text-3); }
.flags { display: flex; gap: 5px; flex-wrap: wrap; margin: 8px 0; }
.notes { margin-top: 8px; padding: 8px 10px; background: var(--surface-2); border: 1px solid var(--border); border-radius: 6px; font-size: 12px; color: var(--text-2); }
.hist a { display: flex; align-items: center; gap: 8px; padding: 7px 0; border-bottom: 1px solid #f0f2f5; color: var(--text); font-size: 12.5px; }
.hist a:last-child { border-bottom: 0; }
.hist a:hover { text-decoration: none; color: var(--brand); }
.hist .t { flex: 1; min-width: 0; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.hist .d { color: var(--text-3); font-size: 11.5px; white-space: nowrap; }
.vence { display: flex; align-items: center; gap: 5px; color: var(--text-3); font-size: 11.5px; margin: 0 0 12px; }
.cvinc { display: flex; align-items: center; gap: 7px; margin: 8px 14px 0; padding: 7px 10px; background: var(--brand-50);
         border: 1px solid var(--brand-100); border-radius: 6px; font-size: 12.5px; color: var(--text); }
.cvinc b { font-weight: 700; }